Articles in "General Q&A" Category

18 article(s) found in this category.
  • What can I do for Power Loss, Brown outs, Low voltage and amperage?

    During an active power outages, brown out, low amperage/voltage occurrence please power down the equipment and safely remove the patient from the device. Do not operate the device until after the power condition has passed, and all power is restored to normal operation. It is advised that you unplug the device from the power outlet until the condit...

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  • Where Can I find Scatter and Regulatory reports?

    Regulatory documents can be found by choosing the product name below that matches your unit.       The following types of documents can be found are: X-Ray Dose & DAP Reports Scatter report & Leakage Reports Accaptance reports by model. Pax-i SeriesPax-i Paxi-3D Pax-i InsightPax-i3D SmartPax-i3D Smart RCPax-i3D...

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  • Ez3D-i benefits of higher hardware capability requirement.

    Why does Ez3D-i require high end processing ability, typically what benifets are achivable as such?  Consultation / patient education videos STL overlay CBCT comparison – 3D-I allows you to overlay two CBCt’s – pre and post scans Smart clipping Sinus lift analysis Crown simulation Guide path simulation 3D pan with windowed cr...

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  • Datagrabber & SDK integration Compatibility for Vatech Software

    Datagrabber & SDK integration Compatibility for Vatech Software - The following chart to be used to identify Dattagrabber Functionality for Practice Management Software Bridging to EzDent-i / Easydent4 Direct SDK from Practice Management to EzDent-i/Easydent4 Twain for 2D & IntraOral HD Sensors.Note: Not all programs capable of twaining are...

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  • Does Vatech devices have a UL or Other Approved Listing certification?

    UL listing is only but 1 of the many Nationally Recognized Testing Laboratory - registered Program. Any of the NRTL listed and approved programs can be used equally for anyThe NRTL - Recognizes private sector organizations to perform certification for certain products to ensure that they meet the requirements of both the construction and general in...

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  • Practice Management bridging to EzDenti- linkage.xml message when bridging information from 3rd party

    Practice Management bridging to EzDenti- linkage.xml message when bridging information from 3rd party is typically caused by lack of certain key patient information.First you will want to try a known good patient that has been previously passed and verify operation of the bridge it self, if it still failes then check that you can manually open EzDe...

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  • Preperation for sucessful migration or conversion of our Easydent4/EzDenti Database?

    In the event that migration from one PC to another PC (Or server) in case of changing PC's, due to upgrade or replacment -or- in preperation of migration from Easydent4 to EzDenti it is first important that a final backup is conducted right before the upgrade or migration occurs to ensure a good working backup copy before anything is moved or c...

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  • Can Vatech Support help me with my IT related issues?

    Vatech is not able to assist with IT related issues due to liability and certain rules outlined by HHS in HIPAA Guidelines pertaining to the data. A certified IT person is required to support all your IT needs for all your PC's - including the Capture PC.

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  • How do I get support for Datagrabber?

    Datagrabber support is provided and managed by it's respected manufacture support - Apteryx Inc. for all datagrabber related topics. Vatech does not offer any support for the 3rd party software by our support team in order to focus on our primary market manufactured products and software. Please direct all questions or support/update requests t...

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  • Can I use a "UPS" Battery backup to protect my X-ray device?

    Can I use a "UPS" Battery backup to protect my X-ray device?No - Vatech does not recommend using a "UPS" or known as Battery backup on your X-ray machine. These devices are run off battery and typically can not keep up with the power demand; typically when used will cause a long tone or beeping sound during capturing which indic...

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