Please use the following search box to quickly locate valuable FAQ support guide.
You can use key words or full statement to search by. Alternatively you can simply browse by Category belowBefore updating to latest version of EzSeries Suite, there are a few things that you will want your IT consultant to do first. Please ensure this process is handled by a certified IT consultant to handle all aspects of the upgrade process.
While this task is a very simplified process, we do recommend that only IT consultants follow these guides to ensure proper upgrade occurs and all data is retained as required by HIPAA. Vatech Support will require IT to be invovled in order to support Server side installation or updating of the EzSeries Software due to data retention requirements in the event of an error occurs.
Failing to follow the update process or using incorrect versions may incure loss of data or incompatibility, please be sure to review all the guide before proceeding.
A. Understanding Software versions:
In order to ensure you are updating and installing the proper versions, use the following break down to determine the proper verison combinations to use.
New Version support list: Must update all software to matching versions as follows or newer* on Server Location (Where database is installed), Capture PC, and All Workstations.
Current Version:
Green X21 Users
EzServer: 6.2 (Service Version)
EzDent-i Version 3.5.3
Ez3D-i Version 5.5.4
Clever Version 1.0.0.0
3DDX Sender to version 1.2.0
Davis Toolkit to version 2.2.16
File manager Use Port: 43112
Note: Must reboot after upgrading or installing this version.
NOTICE: Before updating to latest version suite, the site must be on EzSeries Version 6.2 or newer* If on a previous versions before 6.2 site must update please verify compatibilty before updating*.
You can locate the current version you are on by looking at "Add or Remove Programs" or from control pannel "Uninstall A Program", look for 'EzServer' in the list and it will be noted the version currently installed.
Updating / Previous versions steps:
To update or install previous version:
How to Install EzSeries 5502 or Previous / Prevoius Version Installers
B. Download Installation Files:
Select the EzSeries Package installer; as outlined by the most recent version under Section 1 for new installations/updating or previous versions based on your specific version requirements. You can also click the 'Download All' to start the entire download package vs selecting each individual file.
Downloads are availilbe on Vatech America's website under service and support and Common links.
Core Programs:
Download EzSeries Package
- Click 'Download All' to start the download for the core installation files.
Implant Library:
Download Implant Library Version to match your
C. Backing up the database.
Before updating EzServer, we advise that you first Backup the database by following the Backup Documentation Guide located here.
It is required that a full and complete backup is made and confirmed before proceeding.
D. Software Updating:
All can be ran as update over the top of existing version by Clinical IT. No additional support is normally required however - Vatech America can assist with updating EzServer and Capture PC; however Clinic IT will be required to ensure working backup is in place before updating and also assisting with updating Workstations.
In some limited cases EzDent-i and Ez3D-i might prompt to uninstall too old of a version before installing the new version. SImply use add/remove programs to uninstall the program first before updating (This excludes EzServer)
Installing/Updating EzServer:
To update the EzServer after the required backup is completed;
Pro Tip:
If you need to update the storage file path (Post installation) to where you would like to move the data file path, please follow this guide:
Installing or Updating EzDent-i
To update the EzDenti on the Capture PC* and Workstations*:
Updating Ez3D-i
To Install or update the Ez3Di on the Capture PC* and Workstations*:
E. Connecting to the server
When installing EzDent-i and Ez3D-i for the first time you will be prompted to select the quick settings as shown below. This will occur on every new PC.
Selecting the Database Location:
Additional Settings: