Supported Hardware, Software and PC's:

Before proceeding with Windows 11 update; please follow the following proceedure to ensure compatibility.

Vatech America recommends you have your certified IT professional assist in any and all upgrade plans. Please be advised that Vatech is not responsible for any consequences resulted from the forcible upgrade of the Windows version of the PC linked to the product not included in the below table or Update failures as resulting in updating. Vatech Recommends you have your certified IT professional make a complete and full backup of the PC in full before proceeding in the event of update failure.

Microsoft announces that they will continue in supporting Windows 10 until October 14, 2025, and Vatech also does not force you to upgrade your Windows version on non compatible PC's if Microsoft identifies your PC is not Windows 11 ready/compatible.

1. Verify Hardware: 2D & 3D CBCT Devices:
 

Fully supported:
 

 047-XXXXX | PCH-2500*

SN: 047-0xxxxxx Model: PCH-2500   Manufactured 2020 Model: PCH-2500

- Units using a  Flat* Cat cable (Cat7 Upgrade) are able to update with out issue or further updates*


 

Supported additional updates:




047-xxxx Manufactured 2019 or Before:

Please have Dealer Technician visit to verify compatibiltiy bringing SD Card reader*

- Units using a round Cat cable - will require a technician from the dealer* to visit to confirm Crong Version 1.5; & having a Micro SD Reader working with Vatech Support for firmware update before upgrading.
-Units that do NOT have the required Crong V1.5 - will require the unit must be upgraded to work with Windows 11* - Contact Vatech Service for further support .

 055-xxxxx | PHT-60CFO*

- Must confirm the unit is running one of the compatible Grabber Cards as shown below in section 4.  Flectron (FTG)

- PC must be supported PC as outlined in section 5. 5810/5820 or Higher.

061-xxxxx | PHT-30LFO*

- Must confirm the unit is running one of the compatible Grabber Cards as shown below in section 4.

Note: If the card installed is not listed as compatible contact Vatech Support for part numbers for upgrade options cs@vatechamerica.com.

Fully Supported Intra Oral Devices:

3. Locating Your Device SN:

You can locate your SN & Model number on the Left side of the Xray unit on the column as shown in the following example:



 

4. Verify Fiber Optic card Compatibility.

Once the Device in section 3. has been veirfied for compatibiltiy, Before proceeding IT or Dealer should check device manager or the phsyical card to confirm one of the following cards are present.


Grabber Type Optic:

- Flectron (F-Grabber 1, 2, 3)

- V.Grabber (V-Grabber OCS, ODS)



InfoGram Type Optic:

IFG: - InfoGram type can be updated - however if any hardware failure occurs with fiber optic card post update to Windows11, contact support for upgrade options to Flectron (FTG) by emailing cs@vatechamerica.com along with your serial number.

Ethernet based:

- E-Grabber (Ethernet 1GB Lan Card*)

- W-Grabber (Ethernet 1GB Lan Card)
 

Note: If one of these cards are not listed in device manager please contact Vatech Support for upgrade options or to confirm if unit is able to upgrade cards.

 

4. Verify Capture PC

Vatech America recommends your certified IT or Dealer to review the Capture PC Requirements Guide when choosing a replacement PC.

• Note: For all 3D devices that came from factory with a Dell 5810 or 5820, those PC's are Windows 11 ready and can be upgraded in place, and is recommended in place update to Windows 11. This is the recommended PC and no further action is required.
• If you are wanting to upgrade the Capture PC please visit the the Capture PC Requirements Guide for more information on the PC required for your unit.

5. Verify Software:

The following software is compatible for Windows 11; before proceeding the user must use one of the following softwares or upgrade.

If upgrading the 'EzServer' aka Database PC, Please see the:  EzSeries Windows Compatibility Guide unless the database is local to the capture pc*

Unsupported & Legacy Grabber cards: Diagnostic services only

Framegrabber 2007-2009

Anygrabber 1,2, 3/5, 4

NI Vision Cards

E-Grabber Pax-i; Units having older CRONG that are non M5 or M7 types are not supported and Endlife on Windows 10.

Unsupported Software:  Diagnostic Service only.

Easydent4
- Must have compatible hardware to upgrade to EzDent-i
(See compatibilty guide below)

Ez3D Plus

- Must have compatible hardware to upgrade to Ez3D-i
(See compatibilty guide below)

Ezimplant IC

- No support.

Unsupported & Legacy Grabber cards: Diagnostic services only

Framegrabber 2007-2009

Anygrabber 1,2, 3/5, 4

NI Vision Cards

Unsupported and Legacy Devices:  Diagnostic services only

The following devices are considered Unsupported on Windows 11 and should remain on the Operating system from factory.

Pax-I Series:

Model: PCH-2500:

*Pax-i (LVDS Type)

*Pax-i3D (PCH-6500)
 

Legacy & Class B devices - All Listed Units are considered "Legacy" and are non -supported for Windows 11.Diagnostic services only

Pax500

Pax P&P

PaxPrimo* (LVDS Type) - Twain Mode, Easydent4.

PaxPrimo* (LCD Type) - Twain, Easydent4, EzDent-i

PaxPrimo (NL Type) - Twain mode only.

PaxFlex

PaxFlex3D

PaxUni , PaxUni3D (all FOV's and versions*)

AnySensor & AnySensorN (all sizes)

Classic EzSensor - (Serial numbers that start with CRxxxxxxx)

MultiSensor - (Serial numbers that start with Exxxxxxx)

PaxDuo3D  - All Platforms

PaxReve3D - All Platforms

Non Supported Ewoo  Legacy Devices Diagnostic services only

Picasso Trio

Picasso Duo

Picasso Master3D/Master3Ds

(non Picasso) Master3D/Master3Ds

AnySensor (all sizes)

OEM Units (NO Support)

No Support

NOTICE: Vatech is not able to guarantee any upgrade to any windows platform other than 'as delivered by manufacture' due to changes or updates to Windows* by Microsoft with out notice at any given time due to changes out side of manufacture control.

All units currently running on Windows 10 that are not able to upgrade to Windows 11 should follow the prevention guide to prevent updating to Windows 11. Those systems will still be supported by Microsoft as follows;

Recommendations for Upgrading from Winodows 10 to Windows 11

-Any upgrade or Update windows platform should be carefully managed by Certified IT Consultant in accordance with Manufacture specifications and suggestions. Failure to comply or deviation might cause potential stability issues or undesired failures.

-Always retain Original Capture PC and Hard Drive in its entirety in case of upgrade failure to reversion of the system and retention and/or image backup.

-In some cases limited functionality might occur, such as twain, direct integration and other such which was originally designed to operate in the previous platform. In those cases we are unable to provide functionality. 

Once the upgrade or update is completed, It is strongly advised that any upgrade a certified IT professional creates a 'clone' copy of the working hard drive in case of failure due to such updates or changes out side of our control.

-The original PC provided is the recommend PC and PC Specs to run the device.

-All other PC's including those specs used by previous IT are all subject to user - use at own risk even if meeting or exceeding 'speciations' even if provided by Vatech Remote support.

We recommend using the provided PC; originally provided 'As delivered by manufacture' as designed to operate to support the internal cards, drivers device functionality including software - reconstruction and so forth.

-If OS upgrade is selected; we recommend Certified IT benchmark and replace any faulty components as needed, if the PC fails beyond a repairable limit it might be required to source a supplement PC from 3rd party source. 

-Replacing hard disk in existing PC, Solid State drives offer a great way to increase the performance of the PC..

Solid State Drives serve as a great upgrade option and increasing physical memory. Install new OS on new Hard Drive retaining old drive as backup which will later be stored for safe keeping by the end users.

-Upgrading from Windows 10 directly to Windows 11 is the most effecient method once all software driver and hardware is confirmed compatible, however it is advised to create a cloan drive or system backup as a fall back in case the upgrade fails.